The first thing a broker's compliance lead asks about any new sign-in is blunt: can it touch client money? For eTrader ID the answer is no, and the reason is how it was built, not a setting someone could switch later.
eTrader ID is the account a trader uses for eTrader Code and eTrader AI. It sits apart from the trading accounts a firm issues, and the eTrader trading terminal still signs in with those.
It Holds No Money and Places No Orders of Its Own
An eTrader ID has no balance, and it is never an execution path. When a strategy or AI Trader belonging to a trader sends an order, that order goes through the trader's account at the firm, on the firm's server, under the instruments and leverage the firm configured. If the trading account cannot do something, the ID cannot make it happen.
For a firm, that keeps the ID outside the part of the platform that deals with funds. Balances, positions and trade history stay on the trading account, which is the firm's record.
No Password, So No Password Reset
Two familiar ways into someone else's account are a password reused from a site that leaked, and a reset request that a support agent approves. eTrader ID removes both. It has no password at all. A trader enters an email address, gets a six-digit code and types it in, and on first use that same step creates the ID.
Because signing up and signing in are one flow, there is no separate recovery process to attack. Getting into an ID takes access to the trader's inbox. It also leaves nothing for a firm's support desk to reset on a caller's say-so.
Sessions, Sign-Out Everywhere and the Activity Log
A signed-in session lasts 30 days. If a trader loses a laptop or thinks someone else has been using their ID, one action in the ID panel signs them out everywhere, ending every session on every device at once.
The panel keeps an activity log, so the trader can check what happened on their ID. Changing the email address needs a code sent to the new address, which means an ID can never be moved to an inbox that nobody reads or to a mistyped address.
What Happens to a Trading Account's Login
To connect a trading account, the trader enters its sign-in once. eTrader checks it and drops it. The ID keeps the connection, never the login.
The same care applies in eTrader Code. When a trader tests a strategy in the browser against a connected account, eTrader reads the prices itself, so the account's login never sits in the trader's browser. In eTrader AI, the connection details a trader adds for their AI model providers are stored encrypted, and they are left out whenever an AI Trader is exported.
What a Firm Can Tell Its Traders
Support teams get asked about every new sign-in, so it helps to have the short version ready.
The email inbox is the key. An eTrader ID has no password, so whoever controls the trader's email controls the ID. A trader who protects that inbox well has protected their ID with it.
A lost phone or laptop is something the trader can deal with alone. They sign in on another device, open the ID panel and sign out everywhere, then read the activity log to see what happened.
Closing a trading account is still a matter between the trader and the firm. Deleting an eTrader ID does not close or empty anything at the firm. And a trader who only uses the eTrader trading terminal does not need an ID at all.
Deleting an ID Leaves the Firm's Records Alone
A trader can delete their eTrader ID from the panel. That removes the ID, its connections and the Code files saved under it. It never deletes a trading account. A connection is only a link and the account belongs to the firm, so its balance, positions and history stay exactly where the firm keeps them. This behaviour is covered by a set of 41 automated checks, and the full test suites must pass before any eTrader release goes out.
Around all of this, eTrader is hosted in the cloud by SINGUARD and managed by your firm, built to scale across clustered servers as firms grow. Everything is encrypted, and your firm is the only one with access to its data and its clients' data. Hosting is in the EU, backups run every hour, and each firm runs on its own servers.
"The safest part of an account is the part that does not exist. eTrader ID has no password to steal and no balance to move."
— The SINGUARD Team
Key Takeaways
- eTrader ID holds no money and is never an execution path; orders go through the firm's trading account.
- There is no password and no reset flow. Sign-in is a six-digit code sent to the trader's email.
- A trading account's login is checked once when it is connected, and then dropped.
- Deleting an ID never deletes a trading account, and automated checks cover that before every release.
Frequently Asked Questions
Can Our Support Team Reset a Trader's eTrader ID?
There is nothing to reset. An eTrader ID has no password, so a trader signs in with a six-digit code sent to their own email address. Only someone with access to that inbox can sign in.
Does eTrader ID Store Our Clients' Trading Account Passwords?
No. When a trader connects a trading account, its sign-in is checked once and then dropped. The ID keeps the connection, not the login.
Where Is eTrader ID Hosted?
It is part of eTrader, which SINGUARD hosts in the cloud, in the EU, with hourly backups. Everything is encrypted, and each firm is the only one with access to its data and its clients' data.
About SINGUARD
SINGUARD is a FinTech company that designs and builds its own software for the trading industry: the eTrader trading platform, the Broker CRM and the Prop Firm CRM. Every product is written, hosted and supported in-house and licensed to trading firms, with the CRMs branded to them, all hosted by us in the cloud, managed by each firm and built to scale across clustered servers as our clients grow. Everything is encrypted, and each firm is the only one with access to its data and its clients' data.