Account & Data

Delete your eTrader account & data

This page explains how to remove your eTrader account and the personal data associated with it. It applies to the eTrader mobile apps (Android & iOS) and the web terminal, operated by SGHK Softwares Limited.

Last updated: 22 July 2026

How to request deletion

You can remove your account in one of the following ways.

  1. Remove an account from your device. In the eTrader app, open Settings → Accounts and tap the sign-out icon next to the account. This removes the account and its saved token from that device.
  2. Request full deletion of your data. Email office@sghk.org from your registered email address, with the subject “Delete my eTrader account”, and include your account login (number) and the email you registered with.
Email a deletion request

What gets deleted

On a verified request we delete the account and the personal data we hold for it:

Demo accounts
The demo trading account you created in-app, its trading records (positions, orders, history) and virtual balances are permanently deleted.
Personal data
The name and email address collected at demo sign-up, and any saved session tokens, are deleted.
Live broker accounts
Live trading accounts are opened and held by your chosen broker, not by SGHK. Deletion of a live account and its regulated records is handled by that broker — contact them directly. This page covers the eTrader software and the demo data SGHK holds.

Timing

Verified requests are actioned within 30 days.

Data we may retain

We may retain limited records where required by law or for fraud prevention, security and anti-money-laundering compliance (governed by the laws of Hong Kong SAR). Retained records are kept only as long as required and are not used for any other purpose.

Deleting your account is permanent and cannot be undone. You will need to create a new account to use eTrader again.

Questions

For anything about your account or data, contact office@sghk.org. See also our Privacy Policy.